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1st For Wedding Shoes - Terms and Conditions |
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About Us 1st For Wedding Shoes are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
1st For Wedding Shoes
Sales Department 46 David Way Poole Dorset BH15 4QX United Kingdom
Phone: 0845 8385143
Fax: N/A
Email: sales@1stforweddingshoes.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents,. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.
DAMAGED IN TRANSIT - CLAIM TIME LIMITS
It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. Do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
SHORTAGE
It is the responsibility of you to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.
INCORRECT GOODS
Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items.We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems.
NON DELIVERIES
We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales. Except when extenuating circumstances have prevented the notification within the stated timescale. |
Delivery Schedule We hold a large amount of stock, and aim to despatch all orders within 72 hours for delivery within 3-4 days. If we are not able to do so, then we will inform you and you may, if you wish, cancel the order and we will fully reimburse you.
We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.
We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond reasonable control.
We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty or care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights. |
| Back Orders If your item is not in stock, we will back order for you. We will then aim to deliver within 28 days, depending on supplier availability. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
Credit Card Security All credit cards are processed using the Protx Secure facilty and are encrypted. At no point do 1st for Wedding Shoes trading as Girls Of Elegance Limited see your credit card details. We accept VISA, VISA DELTA, MASTERCARD, SOLO, SWITCH, JCB, VISA ELECTRON, and AMERICAN EXPRESS.
You can if your prefer phone in with your credit card details |
| Guarantee We offer a guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. All of our products come with a 14 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 8385143 (International +44 0845 8385143) or fax us on N/A or write to us at Sales Department 46 David Way Poole Dorset BH15 4QX United Kingdom |
Privacy Policy 1st for Wedding Shoes Trading as Girls Of Elegance Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party
We conform to the requirements of the Data Protection Act, 1998..
We do not send random marketing emails to personal email addresses (spam).
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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Returns Policy 1st For Wedding Shoes are committed to your complete satisfaction, so if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund provided the following steps are taken:-
INSTRUCTIONS FOR EXCHANGE / RETURN OF GOODS
EXCHANGES
1st fwill NOT CHARGE an additional delivery charge for exchanged items.
1) Please send written notice to us no later than 14 (fourteen) working days following the day that the goods were received. By post to the address at the bottom of the page or by email: returns@girlsofelegance.co.uk
Please note: this e-mail address is for notifications only and 1st For Wedding Shoes do NOT REPLY to these e-mails. If you have a query regarding exchange, please e-mail sales@1stforweddingshoes.co.uk.
2) Please return the items for exchange with the following documentation enclosed. Failure to adher to these guidelines may result in delay in your goods being shipped or credited.
Please provide: (You can use the delivery note to insert into the package)
Ø Your order number
Ø Name and address
Ø Reason for the exchange or return.
Please return the goods to us in their original condition and packaging, unworn and unwashed, with all labels intact within 14 WORKING DAYS from when the goods were received. Any items that are returned with markings that result in the garment becoming unresellable will not be credited and will be returned to you.
3) We advise you return the items by Royal Mail Recorded delivery which insures you for £30.00 in the event of items being missing or lost.
For items valued over £30.00 in value, please return them Special Delivery for Insurance Purposes. or any another means that requires a signature at our end.
Note: We will not be held responsible for missing items returned to us. Should the item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim.
EXCHANGE OF BRIDESMAIDS DRESSES
Exchanges for bridesmaids dresses will be extended to 28 days to enable you to arrange for the bridesmaids to get together for fitting purposes, we will then exchange any necessary sizes as per your instructions. For Returns of Bridesmaids Dresses the item must be returned within the 14 working days deadline. (see returns policy below)
REFUNDS
NOTE: - FOR ALL VOLLERS CORSETS WE WILL NOT REFUND UNDER ANY CIRCUMSTANCES FOR THESE ITEMS. YOU CAN HOWEVER EXCHANGE WITHIN 14 DAYS FOR ANOTHER SIZE OR STYLE. AFTER 14 DAYS NON OF THESE WILL BE OFFERED
1) Please send written notice to us no later than 14 (fourteen) working days following the day that the goods were received. By post to the address at the bottom of the page or by email: returns@girlsofelegance.co.uk
Please note: this e-mail address is for notifications only and 1st For Wedding Shoes do NOT REPLY to these e-mails. If you have a query regarding exchange, please e-mail sales@1stforweddingshoes.co.uk.
2) Please return the items for REFUND with the following documentation enclosed. Failure to adher to these guidelines may result in delay in your goods being shipped or credited.
Please provide: (You can use the delivery note to insert into the package)
Ø Your order number
Ø Name and address
Ø Reason for the exchange or return.
Please return the goods to us in their original condition and packaging, unworn and unwashed, with all labels intact within 14 WORKING DAYS from when the goods were received.
3) We advise you return the items by Royal Mail Recorded delivery which insures you for £30.00 in the event of items being missing or lost.
For items valued over £30.00 in value, please return them Special Delivery for Insurance Purposes. or any another means that requires a signature at our end.
Note: We will not be held responsible for missing items returned to us. Should the item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim. NO refunds will be given unless we receive the goods safely, with the necessary documentation and within our deadline under any circumstances.
4) Please allow 10 - 14 working days from the date we receive your goods back for your refund to be completed and then a further 3 working days for this to appear on your account.. As we are constantly dealing with enquiries and sales, we will not answer e-mails regarding refunds unless that maximum time has passed.
**Your refund may be delayed due to Bank/Public Holidays or Company Shutdown Periods such as Christmas**
Where you do cancel your order, you are under a duty (until the goods are returned to us) to retain possession of them and take reasonable care of them.
When you return your order the goods must be returned to us at your cost, however we will not charge an additional delivery cost for exchanges of our items, this can be for any other product or size.
We will not accept returns of which are designed to be worn next to the skin if it appears that they have been tried on directly against the skin..
(Please note: We will not be responsible for any missing items that are returned to us - no refunds will be given unless we receive the goods safely, with the necessary documentation and within our deadline under any circumstances!).
Note: Any returns that are sent back to us that incur customs charges our end will be deducted from the total of the refund, We will not be liable for this cost under any circumstances.
Send all returns to the following address:-
Girls Of Elegance Ltd,
Returns Department,
46 David Way,
Poole
Dorset,
BH15 4QX
Telephone: 0845 838 5143
Company Registration Number: - 05147410
VAT Number: - GB 871 9941 77
Your rights to return goods are protected under the EU Distance Selling Directive which can be found by visiting this page http://www.hmso.gov.uk/si_si2000/20002334.htm
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